For the first few months on the job, I have attempted to get to many parts of the Commonwealth. I have enjoyed meeting with superintendents, principals, teachers, parents, business leaders, legislators and students. I have utilized technology through Twitter, Facebook and this blog to communicate with stakeholders. I will continue this approach of visibility, communication and listening. I also will begin to utilize other technology to communicate with key stakeholders.Holliday said the department will begin to "document customer service standards" and said citizens contacting KDE "should expect a response, within 24 hours, that is accurate and delivered in a professional manner."
Over the next few weeks KDE staff will assist me in developing webinars that will target superintendents, principals and teachers. These webinars will focus on key strategies that are a part of Senate Bill 1 and the numerous federal initiatives that are funding education reform. We will look for two-way communication. We will present some information; however, we are more interested in gathering feedback from these key stakeholder groups. Through surveys and open-ended response questions, we will gain feedback on reform strategies from these key stakeholders.
Friday, September 18, 2009
Commissioner Holliday announced on his blog this afternoon that KDE will be seeking increased input on Senate Bill 1 and customer service from KDE. The importance of a successful implementation of SB 1 is hard to exaggerate. As for KDE's customer service Holliday noted, that as he has travelled the state, he has heard many positive comments about KDE staff but he has also heard "concerns about communication and customer service."